Help and Support
Need help with the ConfigGate app or the Manufacturer Panel? Send us a message in the app or email us, and we will get back to you.
Contact us
- In the app: open the Support tab and start a conversation. You can attach the device it is about.
- Email: jp@gsmsystems.co.za
Please include the device serial number and your phone model if your question is about a device.
Common questions
I did not receive my verification code.
Check your spam folder for the email code and that your mobile number includes the country code. Wait one minute, then use Resend code.
The app does not find my device.
Make sure Bluetooth is on and the app is allowed to use it in your phone's settings, the device is powered, and you are close to it. The signal must be strong enough before you can connect.
I cannot claim a device.
A device can have only one owner. If someone already owns it, ask them to share it with you or to release their ownership.
How do I delete my account?
In the app, open More, then Account & Security, then Delete account. You will be asked for your password. See the Privacy Policy for what is erased.